Need help? We are happy to assist. If you have questions about alarms,
subscriptions, or troubleshooting, check the tips below or contact us.
Quick Tips
-
Alarm not ringing: Make sure Alarm access is allowed in
iOS Settings, your device volume is up, and Do Not Disturb or Focus is
not blocking alerts.
-
Affirmation not matching: Confirm Microphone and Speech
Recognition permissions are enabled. Speak clearly and wait for the
listening indicator to show active.
-
Stuck on onboarding: All permissions are required to
continue. You can grant them in iOS Settings if you previously denied
access.
-
Restore purchases: In the paywall screen, tap "Restore
Purchases" to sync your subscription.
Subscription and Billing
Subscriptions are managed by Apple. To manage or cancel, go to
Settings > Apple ID > Subscriptions. If you need help with a billing
issue, contact Apple Support.
Contact Us
Email: risa@walter-labs.com
Please include your device model, iOS version, and a short description of
the issue so we can help faster.